Privacy Policy

Last Updated: 23 September 2026

Poliklinik Prime Care respects your privacy. This Privacy Policy explains how we collect, use and protect your information when you use our mobile application and website.

1. Information We Collect

Depending on the services you use, we may collect:

  • Name
  • Phone number
  • Email address
  • Date of birth
  • Appointment details
  • Medical information that you voluntarily provide
  • Information required for medical examinations and consultations
  • Device and technical information necessary for the operation and security of the app

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments
  • Provide medical and healthcare services
  • Communicate with you about appointments and services
  • Provide aviation medical and other medical examinations
  • Maintain necessary medical and administrative records
  • Improve the app and our services
  • Meet legal and regulatory requirements

3. Medical Information

If you provide medical or health information through the app, we use it only for purposes related to providing healthcare services, medical assessment, appointments and related administrative requirements.

We do not sell your personal or medical information.

4. Sharing of Information

We may share information only when necessary to provide our services or when required or permitted by law, including with:

  • Doctors and authorised healthcare staff
  • Medical service providers or laboratories
  • Relevant regulatory authorities
  • Technology and service providers supporting our app
  • Government or legal authorities when legally required

5. Data Security

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

6. Data Retention

We retain your information only for as long as necessary to provide our services, maintain required records and comply with applicable legal and regulatory requirements.

7. Your Rights

You may contact us to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Ask questions about how your information is used
  • Request withdrawal of consent where applicable

8. Children’s Privacy

Our application is not intended to knowingly collect personal information from children without appropriate parental or legal-authority involvement.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Poliklinik Prime Care / Dr. Shan Aviation Medical Center

Website: poliklinikprimecare.com